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Frequently Asked Questions

How to contact us

You may contact us by clicking on the email address link on the top left corner of the page or by calling/texting (408) 622-0005, which is also located on the top left corner of any page.

How do I login in to my account?

To create or login to your account the Login page link is located on the top right of any page you are on.

Warranty information

All items qualify for a 60 day warranty unless otherwise noted on the product page. This includes product failure that doesn’t show signs of physical damage or misuse.

Shipping and handling rates

We offer free standard shipping on all items that ship in the continental US, additional charges apply if an expedited shipping option is chosen. There are varying prices on items that are shipped out of the continental US and other countries.

Shipping timeframes

Most items are shipped the same business day on orders that are placed before approximately 2pm Pacific Time.

Payment Options

All orders have the option for payments with PayPal (no account required), Cash on delivery for local pickup as well as Visa, MasterCard, Discover and American Express.

Change of address after the order is placed

If there is a change needed with your shipping address after an order is placed you must contact us immediately. If your method of payment is PayPal, it must be shipped to the verified PayPal address.

Where is my order?

Your order is typically shipped the same or next business day. Once your order is processed, you will receive an email update with a tracking number. Please reference the shipment email and the included tracking number.

Return policy

We offer a 30 day return policy unless otherwise noted in the product page. Some returns may be subject to a 15% restocking fee.

How do I cancel an order or return an item?

After an order is placed, you need to contact us directly to cancel or return an item.

Is my personal information safe?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

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